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Managed IT Support

Aik number, aur aisi team jo aapka setup pehle se janti hai.

Gulf auqat mein helpdesk, chobees ghante monitoring, patching, tasdeeq shuda backup aur asset management — aise response SLA ke tehat jis mein nakami par credit milta hai.

Discovery call book karenApna plan banayen
  • Dubai sadar daftar, poore Gulf mein kaam
  • Har marhale par Arabic aur English
  • Aapke waade se pehle tehreeri daira kaar aur tay shuda waqt

Aap ko kya milega

  • Darja-band helpdesk
  • 24/7 monitoring
  • Patch aur backup
  • Credit wala SLA

Aam dorania

Musalsal, 2 hafton mein setup

Aam projects shuru hote hain

AED 3,500 mahana

Acha kaam kaisa dikhta hai

Darja awwal waqe ke liye response hadaf
15 minDarja awwal waqe ke liye response hadaf
On-call tasa'ud ke sath monitoring
24/7On-call tasa'ud ke sath monitoring
Hafte setup, mukammal jaize ke sath
2Hafte setup, mukammal jaize ke sath

Yeh kis masle ko hal karti hai

Aapki IT support aik bojh tale daba shakhs aur aik WhatsApp group hai. Tickets gum ho jate hain kyunke wo kabhi tickets the hi nahi. Kisi ne nahi dekha ke backups bahaal bhi hote hain ya nahi. Raat do baje kuch kharab ho to jawab subah ka intezar hai, aur jab wo shakhs istifa dega to ilm us ke sath chala jayega.

Yahan aam taur par takleef hoti hai

  • Support aik shakhs aur aik group chat hai

    Darkhwasten WhatsApp se aati hain, gum ho jati hain kyunke wo kabhi tickets thin hi nahi, aur koi nahi bata sakta ke pichhle maheene kitne masail the ya un ki wajah kya thi.

  • Backup jinhen kisi ne jaancha nahi

    Job har raat kamyabi ki ittila deti hai. Ye qabil-e-bahaali nizam deti hai ya nahi, ye us din tak nameloom hai jis din ahmiyat ho.

  • Auqat ke baad ka matlab kal hai

    Raat do baje kuch tootta hai aur jawab subah ka intezar hai, kyunke na koi baari hai na tasa'ud ka rasta.

  • Ilm shakhs ke sath chala jata hai

    Kuch dastawezi nahi. Aapka IT shakhs istifa deta hai to aapki ye samajh bhi chali jati hai ke kya kaise jura hai.

Rozmarra hum chalate hain: aisa helpdesk jis tak aapka amla waqai pohnch sake, aisi monitoring jo masail ko ittila se pehle pakar le, schedule ke mutabiq patching, farz kiye hue nahi balke aazmaye hue backups, aur aisa asset register jo haqeeqat ki akkasi kare. Ye ghair dilkash kaam hai, aur yahi farq hai aise IT shobe mein jo hairaten jazb kare aur aise mein jo unhen paida kare.

Aisi coverage jo aapke kaam ke hafte se mel khaye

Helpdesk Gulf karobari auqat mein Arabic aur English support ke sath maujood hai, aur monitoring o on-call escalation musalsal chalti hai. Ye sunne se zyada aham hai: European baari se UAE ke kaam ke hafte ko dhaanpne wali team aapke peer ke pehle nisf aur poori jumma ki sehpehr offline hoti hai.

  • Helpdesk Gulf auqat mein, Arabic aur English dono mein
  • Monitoring aur on-call escalation musalsal, bashamool sarkari tateelat
  • Tickets portal, email, phone ya chat se — log jaise bhi madad maangen
  • Aik namzad engineer jo aapka mahol jaanta ho, na ke badalti hui qatar

Aisa SLA jiski humein qeemat chukani pare

Response ahdaaf shiddat ke hisab se darja band aur muahide mein darj hain, aur nakami par service credits milte hain. Baghair nateeje ka wada marketing ki satar hai; credit hi use wada banata hai. Hum in ahdaaf ke muqable karkardagi mahana report karte hain, maheena achha guzre ya bura.

15 minute

darja awwal ke waqe ke liye response hadaf

Backup us waqt tak backup nahi jab tak bahaal na ho

Hum schedule ke mutabiq bahaali ke test chalate aur nateeja report karte hain, kyunke jis nakami ka koi mansooba nahi banata wo ye hai ke backup job aath maheene kamyabi ki ittila deti rahi jabke kuch qabil-e-istemal likh hi nahi rahi thi. Recovery point aur recovery time ke ahdaaf har nizam ke liye tay aur aazmaye jate hain, policy mein khwahish ban kar nahi reh jate.

Dastawezat hi asal mahsool hain

Jis mahol ko hum support karte hain use aik zinda runbook milti hai: ye kaise juri hai, kis ki kya milkiyat hai, kaunsa vendor kaunsa muahida rakhta hai, failover kaise karna hai, aur raat do baje kya karna hai. Ye is tarah likhi jati hai ke aapki apni team service wapas andar le ja sake, aur ye jaan boojh kar hai — aisi munazzam service jo aapke paas dastawezat na hone par tiki ho, shirakat nahi yarghamal bandi hai.

Kya kuch shamil hai

  • Darja band helpdesk

    Gulf auqat mein pehli, doosri aur teesri line, Arabic aur English mein, portal, email, phone ya chat se.

  • Monitoring aur alert

    Server, endpoint, network aur cloud par musalsal jaanch, aisi on-call escalation ke sath jo insan tak pohnche.

  • Patch management

    Schedule ke mutabiq OS aur third-party patching, aazmaye hue rollback raaste aur tay shuda maintenance window ke sath.

  • Backup aur bahaali

    Schedule backup, waqtan fawaqtan bahaali ke test, aur per-nizam tay shuda o report shuda RPO/RTO.

  • Asset o license register

    Hardware, software, warranty aur tajdeed ka track, taake kuch khamoshi se khatam ya zaid tajdeed na ho.

  • Mahana service jaiza

    Ticket ke rujhanat, SLA karkardagi, khatraat ka register aur agli sehmahi ki tarjeehi fehrist.

Hum kin cheezon se banate hain

  • Endpoint aur shanakht

    • Microsoft 365
    • Intune
    • Entra ID
    • Jamf

  • Monitoring aur backup

    • Zabbix
    • Veeam
    • Datto
    • Grafana

  • Service management

    • Jira Service Management
    • Fortinet
    • Sophos

Kaam ka hajm kaise tay hota hai

Teen darje, taake daira kaar masle ke mutabiq ho, na ke budget kisi bane banaye sanche ke mutabiq. Har darja aik nuqta-e-aaghaz hai — discovery mein jo mile us ke sath adad badalta hai, aur kisi cheez par dastkhat se pehle aapko nazarsani shuda adad dikhaya jata hai.

  • Bunyadi

    Aik wazeh masla, mehdood daire mein aur mukammal.

    Shuru

    AED 3,500

    mahana

    Chhoti team jo kul waqti bharti ke baghair qabil-e-aitmaad support aur monitoring chahti hai.

    • 25 tak sarifeen
    • Karobari auqat helpdesk
    • Monitoring aur patching
    Pakka adad hasil karen

  • Numu

    Mukammal kaam, paimaish aur behtari usi mein shamil.

    Shuru

    AED 9,000

    mahana

    Barhta hua karobar jise mukammal coverage, backup yaqeen dehani aur reporting chahiye.

    • 100 tak sarifeen
    • 24/7 monitoring aur on-call
    • Bahaali test ke sath backup
    Pakka adad hasil karen

  • Enterprise

    Kaseer idara, zabte wala, ya kai nizamon se marboot.

    Shuru

    AED 22,000

    mahana

    Kaseer maqam ya zabte wali karrawaiyan, sakht dastyabi aur tameel ke taqazon ke sath.

    • Lamehdood sarifeen aur maqamat
    • Namzad engineer
    • Tameel aur audit muawanat
    Pakka adad hasil karen

Qeematen dirham mein hain, 5% VAT ke ilawa. Deegar currencies qeemat wale safhe par.

Kaam waqai kaise chalta hai

Neeche diye marahil wo hain jin se aik aam kaam guzarta hai, un muddaton ke sath jin par hum mansooba bandi karte hain. Aapko hamesha maloom rehta hai ke aap kis marhale mein hain aur us se kya nikalta hai.

Mukammal tareeqa e kaar dekhein
  1. 1

    Daryafti audit

    1–2 hafte

    Hardware, software, license, network aur cloud ki mukammal fehrist, aur sath khatraat ki fehrist aur backup ki maujooda halat.

  2. 2

    Istehkam

    2–4 hafte

    Monitoring nasab, backup durust aur tasdeeq shuda, patching haliya, aur audit se nikle tanqeedi khatraat band.

  3. 3

    Chalana

    Musalsal

    Gulf auqat mein helpdesk, asal zumron ke sath ticketing, peshgi alerting, aur SLA ke muqable mahana reporting.

  4. 4

    Behtari

    Sehmahi

    Ticket ke rujhanat aur khatraat ka sehmahi jaiza, jo baar baar aane wale waqiat ko mustaqil durusti aur tarjeehi mansoobe mein badle.

  • Daryafti audit · Aapko milta hai

    • Asset o license register
    • Khatraat ka register
    • Backup halat report

  • Istehkam · Aapko milta hai

    • Monitoring zinda
    • Tasdeeq shuda bahaali test
    • Patch bunyad

  • Chalana · Aapko milta hai

    • Darja-band helpdesk
    • Mahana SLA reporting
    • Zinda runbook

  • Behtari · Aapko milta hai

    • Rujhanat ka tajziya
    • Bunyadi wajah ki durusti
    • Agli sehmahi ka mansooba

United Arab Emirates ke liye banaya gaya

Dubai ke shareek ke sath kaam karne se asal mein kya badalta hai

Neeche ki zyada tar baaten us waqt tak nazar nahi aatin jab tak kuch ghalat na ho — aisa supplier jo data mulk ke andar na rakh sake, aisa invoice jise FTA mustarad kar de, aisi support baari jo aapke aadhe kaam ke din so rahi ho. Ye wo sawal hain jinka jawab hum unke masla banne se pehle dete hain.

European auqat ke liye bani baari aapke peer ke pehle nisf aur poori jumma ki sehpehr offline hoti hai. Hamari Gulf karobari auqat mein Arabic aur English mein chalti hai, aur Emirates ki sarkari tateelat ke dauran bhi monitoring aur tasa'ud musalsal rehta hai — jab zyada tar setup sab se kam zer-e-nigrani aur sab se zyada khule hote hain.

  • Data ki rehaish, shuru mein tay

    AWS me-central-1, Azure UAE North aur OCI Dubai sab daire mein hain. Hum poora data rasta naqshe par laate hain — backup, log, metric aur support rasai — na ke sirf bunyadi database, aur nateeja tehreer mein dete hain.

  • PDPL, aur free zone

    Federal Decree-Law No. 45 of 2021 zyada tar mainland par lagoo hai; DIFC aur ADGM ke idare apne alag data tahaffuz qawaneen ke tehat aate hain. Zaati data ko chhune wali koi bhi cheez design karne se pehle hum tay karte hain ke aapke idare par kaunsa lagoo hai.

  • VAT aur e-invoicing jo manzoor hon

    Paanch feesad VAT, FTA ke mutabiq tax invoice, wo audit file jo idara maang sakta hai, aur e-invoicing ke lazim hote jane ke liye taiyari. Tameer mein tarteeb diya jata hai, pehli filing mustarad hone ke baad paiwand nahi lagaya jata.

  • Aapke auqat, aapki zabanen

    Kaam Gulf auqat mein aapki team ke sath haqeeqi overlap ke sath chalta hai, Arabic aur English mein. Grahak ko nazar aane wale interface, dastawezat aur training jahan zaroorat ho dono mein bante hain, aur RTL ko tarjume ka marhala nahi balke design ka taqaza samjha jata hai.

Jin shobon mein ye sab se zyada karte hain

Ye wahid shobe nahi jin mein hum kaam karte hain — ye wo hain jahan ye khidmat itni baar di hai ke zabte ke kinare aur mamool ke phande maloom hain.

  • Real Estate

    Listing aur portal experiences jo dekhne walon ko leads mein badal dete hain.

  • Education

    Learning platforms jo students ko engaged aur enrolled rakhte hain.

  • Travel aur Hospitality

    Booking flows jo drop-off kam karti aur direct revenue barhati hain.

Androoni bharti, aam agency, ya hum

Aik diyanat daar mawazna, bashamool un sooraton ke jahan doosra rasta behtar hai.

Androoni bhartiHamare sath kaam
Pehle nateeje tak waqtTalash, notice period aur onboarding mein teen se paanch mah, aisi mandi mein jahan senior mahireen kam aur mehnge hain.Dastkhat se do se teen hafte, un logon ke sath jo ye pehle kar chuke hain.
Laagat ki shakalMuqarrara mahana laagat, aur sath visa, insurance, ikhtitam-e-khidmat aur aalaat — chahe poora kaam ho ya na ho.Kaam ke mutabiq tay. Kaam rukta hai to laagat bhi ruk jati hai.
Mahaarat ki wusatFi bharti aik ya do takhassus. Un se bahar ki har cheez baharhaal ya atkal se hoti hai ya bahar bheji jati hai.Design, engineering, security aur numu aik hi team se, vendoron ke darmiyan hawalgi ke baghair.
Idara jati ilmImarat ke andar rehta hai — yahi asal faida hai, aur bilakhir bharti karne ki wajah bhi.Dastawezi aur hawale kiya hua. Hum runbook likhte hain taake aap ise wapas andar le ja saken.
Ye kab ghalat intekhab haiShaaz o nadir, jab kaam waqai mustaqil aur kul waqti ho jaye.Agar aapko barson tak roz apni meetingon mein koi chahiye to bharti karen. Hum ye keh denge.

Mutaliqa kaam

Shuru karne se pehle poochhe jane wale sawalat

Poore karobar ko mutasir karne wale darja awwal waqe ke liye pandrah minute, darja dom ke liye aik ghanta, aur aam darkhwaston ke liye usi karobari din. Ye muahide ka hissa hain, shiddat ke hisab se darja band hain, aur nakami par service credits rakhte hain. Mahana report har hadaf ke muqable asal karkardagi dikhati hai.

Wo khidmaat jo is ke sath chalti hain

Zyada tar kaam do ya teen ko sath istemal karte hain.

Kya Managed IT Support par baat karne ke liye tayyar hain?

Humein batayein aap kya bana rahe hain aur kahan atke hain. Hum scope, timeline aur aik adad ke saath wapas aayenge — umooman do karobari dinon mein.

Marhala 1 az 3 · Aap ko kya chahiye

Aap ko kin services mein dilchaspi hai?